Our Shipping Policy was last updated on 01/05/2024
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to Mould Stop.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the Website.
“Website” refers to Mould Stop, accessible from www.mouldstop.co.nz
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at www.mouldstop.co.nz. The following terms and conditions constitute our Shipping Policy.
All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.
Shipping charges for Your Orders will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipping Prices may be increase without warning.
Rural addresses have a slight increase in pricing.
Shipment to P.O. boxes or APO/FPO addresses
Mould Stop only ships to addresses within New Zealand.
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
www.mouldstop.co.nz is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Mould Stop is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Mould Stop will do their best to help with any claims with NZ Couriers.
If you have any questions about this Shipping Policy, You can contact Us:
By visiting this page on our website: www.mouldstop.co.nz/contact
By sending us an email: hello@mouldstop.co.nz
